Description
We are Accor, a global hospitality organisation with a diverse ecosystem of brands, experiences, and solutions. We are seeking a Reservations Assistant to join our team at Caesar Business BH Belvedere.
The Reservations Assistant will be responsible for selling hotel rooms and managing reservations in accordance with established procedures and brand policies.
Key responsibilities:
- Sell hotel rooms and provide general information to customers about hotel facilities and services
- Negotiate rates based on predetermined parameters
- Confirm reservations and send confirmation to customers
- Provide customer service and respond to customer inquiries
- Ensure compliance with reservation procedures and prepare auto-control processes
- Update the system with customer reservation information
- Support the Reservations Supervisor and/or Reception Coordinator in analysing and suggesting changes to the tariff grid
- Perform other related tasks as required
Requirements:
- Currently studying for a degree in Hospitality, Tourism, or a related field
- Knowledge of Microsoft Office and internet applications
- Intermediate English language skills
Desirable qualifications:
- Completed degree in Hospitality, Tourism, or a related field
- Fluent English language skills
- Fluent Spanish language skills
- Experience in reservations or a similar role
Benefits:
- Opportunities for professional growth and development
- Inclusive work environment
- Meaningful work with opportunities to create memorable experiences for guests
- Personal recognition and appreciation for contributions to the organisation
Working hours: 5x2 schedule, 08h to 18h (17h on Fridays)
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