Assistente De Reservas

We are seeking a Reservations Assistant to join our team at Accor, a leading global hospitality organisation. As a Reservations Assistant, you will play a key role in ensuring seamless customer experiences.

Responsibilities:

• Sell hotel rooms and provide general information to customers about hotel facilities and services, negotiating rates based on predetermined parameters.
• Send reservation confirmations to customers.
• Respond to customer inquiries via phone, providing general information and clarifications about the hotel and its rates, following established criteria and standards.
• Ensure full compliance with Reservations area procedures and prepare Auto-Control processes.
• Input customer reservation information into the system, sourced from the Central Reservations Centre and Events department.
• Support the Reservations Supervisor and/or Reception Coordinator in analysing and suggesting changes to the tariff grid.
• In the absence of the Reservations Supervisor, liaise with RM/Chefe de Recepção regarding tariff fluctuations.
• Continuously monitor hotel availability, analysing changes with the Reservations Supervisor and/or Reception Coordinator.
• Guide the work of the Reservations Auxiliary.
• Perform other related tasks as required by the area.