Description
Join Accor, a pioneering hospitality group, where you will become a Heartist®, working in a welcoming environment that supports your growth and development.
As a Commercial Assistant for Groups & Events in the Moema, Ibirapuera, and Congonhas cluster, you will be responsible for sales and tele sales processes, administrative routines, and ensuring excellent customer service for MICE segment clients and the commercial team.
Key Responsibilities:
- Provide customer support for group and event quotations
- Prospect new clients through active tele sales
- Focus on top-line revenue generated from group and event demand in cluster hotels
- Meet B2B client needs for groups and events, following departmental processes
- Prepare and send group and event budgets, aligned with cluster strategy
- Conduct follow-up on proposals sent to achieve segment conversion
- Create and send contracts with negotiation details
- Collect contract signatures from clients
- Participate in commercial meetings as required
- Develop a regional events calendar and conduct tele sales to promote hotels
- Conduct inspection visits with clients at cluster units
- Send closed group and event data to operational teams
- Record group and event data in the EVNT tool
- Ensure transmission of operational and strategic segment information to direct manager and sales team
- Prepare monthly segment reports
Qualifications:
- Proven knowledge of function processes and tools
- Ability to work autonomously in moderately complex situations
- Demonstrated initiative and proactivity in problem-solving
Desirable:
- Completed undergraduate degree
- Technical course in Tourism, Hospitality, or related field
- Communication skills
- Process management
- Time management
- EVNT knowledge
- Specific knowledge: Office package, Internet
Benefits:
- Transportation voucher
- Ticket Flex for food or meals
- Amil Health insurance with co-participation
- Amil Dental insurance (optional)
- Private Pension Plan (optional)
- Life Insurance paid by the company
- Loyalty program
- Profit sharing
- Pharmacy reimbursement after 6 months
- Anniversary leave
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