Description
As an API Integration Support Engineer at Wise, you will be part of a global team dedicated to maintaining the highest quality and reliability for our partners' technical integrations.
Your role involves providing technical support to our enterprise API customers across various channels, including email, chat, phone, and video conferencing. You will troubleshoot critical issues in real-time, develop deep expertise in Wise API and SWIFT products, and act as the first responder during major technical incidents.
Key responsibilities include:
- Multi-channel troubleshooting and issue resolution
- Technical deep-diving into Wise API and SWIFT products
- Incident response and coordination with global teams
- Knowledge sharing and trend analysis
- Cross-functional collaboration
Requirements:
- 2-3 years of relevant technical support experience
- Strong understanding of REST APIs, JSON, web authentication methods, and API documentation
- Experience with IDEs, version control tools, and log analysis
- Strong communication skills
Nice to haves:
- Experience with command-line tools, microservices architectures, and payments/fintech environments
- Basic programming knowledge in Python, JavaScript, or similar languages
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