Description
We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and experiences. We are seeking a Host Receptionist to join our team in Belo Horizonte, Brazil.
As a Host Receptionist, you will be responsible for:
- Welcoming guests/clients at the reception desk or by phone, identifying them and providing various information and clarifications (reservations, flight confirmation, addresses/phone numbers of local services, complaints, etc.)
- Carrying out check-in procedures for guests, providing room keys and directing them to their rooms
- Managing check-out procedures, closing invoices, receiving payments, and organising relevant documentation
- Ensuring adherence to reception procedures and preparing processes and procedures for internal controls
- Mediating conflicts and intervening in critical/unusual situations with clients/guests
- Updating the system with client reservation information
- Offering, scoring, and operating the loyalty programme according to established standards
- Passing on shift duties, following pre-established procedures
- Providing guidance to colleagues on reception-related matters, if necessary
- Handling telephone calls, adhering to network and unit standards
- Maintaining organised records
- Performing other related tasks as required
We offer:
- Professional growth opportunities through training and development programmes
- Inclusive work environment with equal opportunities for all
- Meaningful work with opportunities to create memorable experiences for guests
- Personal recognition and appreciation for contributions to the organisation
- Life insurance
- Dental plan (optional)
- Health insurance
- Profit-sharing programme
- Discounts on courses and other benefits
- Birthday leave
Requirements:
- Creativity
- Problem-solving
- Contribution to results
- Pleasure in serving others
- Flexibility
- Commitment
- Dynamism
- Teamwork
- Organisation
- Communication
Personal characteristics:
- Agility
- Proactivity
- Discretion
- Attention to detail
- Meticulousness
- Sympathy
- Communication
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