Anfitrião (ã) de Hospedagem Escala 12x36

We are a team of over 360,000 Heartists® across 120 countries, working together to shape the future of hospitality.

As a Host - 12x36 Scale Accommodation, you will be responsible for providing exceptional customer service, handling reservations, and ensuring a smooth stay for our guests.

Responsibilities:

• Greet and serve customers in accordance with the brand's style
• Provide various information to customers as needed
• Prioritise customers and offer them a unique and unforgettable experience
• Manage reservations, including responding to customer inquiries and confirming bookings
• Act as the main point of contact between customers and other hotel departments
• Maintain knowledge of the city's entertainment, events, and local information
• Offer and promote the loyalty programme
• Handle phone calls and perform tasks such as waking up guests
• Ensure compliance with reception practices and procedures
• Assist customers in the restaurant, bar, or convenience store as needed
• Manage room availability and avoid discrepancies between reservations and occupied rooms
• Process customer accounts and ensure accurate billing
• Maintain control of cash and credit card receipts
• Perform tasks related to cash management and reporting
• Monitor and report any discrepancies

Requirements:

• Open-minded and customer-oriented
• Self-confident and able to work in a team
• Proactive and able to take initiative
• Knowledge of business operations and continuous improvement

Additional Information:

• Specific responsibilities may vary depending on the hotel and brand
• You will be expected to embody the values of the Accor brand and participate in actions to promote the culture of service