We are seeking motivated professionals to join our team at the Mercure Curitiba Golden Hotel, a 4-star hotel located in the heart of the city.

As a Hosting Host, you will be responsible for providing high-quality customer service to our guests. Your main duties will include:

Welcoming guests and providing them with information and assistance during their stay
Managing the check-in and check-out process, including handling payments and preparing guest invoices
Maintaining accurate records and ensuring compliance with hotel procedures
Providing support to guests with reservations, flight confirmations, and other requests
Working effectively as part of a team to achieve excellent customer service standards
Operating the loyalty programme and offering rewards to loyal customers
Handling telephone calls and maintaining accurate records
Participating in emergency procedures and maintaining a safe working environment

Requirements:

Previous experience in reception or customer service, preferably in a hotel setting
Knowledge of hotel management systems (e.g. Opera)
Excellent communication and customer service skills
Ability to work in a team and under pressure
Intermediate English language skills
Experience with check-in and check-out procedures
Knowledge of safety and emergency procedures

Benefits:

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Anfitrião de Hospedagem

Skills