Anfitriã (o) de Hospedagem

We are seeking a Hosting Receptionist to join our team at Accor in São Paulo, Brazil. As a Hosting Receptionist, you will play a key role in ensuring that our guests have a warm and welcoming experience at our hotel.

Responsibilities:

• Manage the hotel's reservation system, checking availability and making reservations as requested
• Provide guests with information about the hotel, including rates, room types, and amenities
• Handle guest inquiries and resolve issues in a professional and courteous manner
• Maintain accurate records of guest information and hotel operations
• Collaborate with other departments to ensure seamless service delivery
• Monitor and control room inventory, ensuring efficient allocation of rooms
• Process guest payments and handle cash and credit transactions
• Perform administrative tasks, such as data entry and record-keeping
• Stay up-to-date with local events, entertainment, and attractions to provide informed recommendations to guests

Requirements:

• Complete secondary education
• Intermediate level of English
• Open-minded and customer-focused
• Excellent communication and teamwork skills
• Proactive and detail-oriented

Benefits:

• Salary: R$ 3250.00
• 6x1 shift pattern
• Transport allowance
• Meal allowance: R$ 858.00
• Health insurance with co-participation (Amil)
• Dental insurance (Amil Dental)
• Life insurance
• Profit-sharing plan (PPR)
• Pharmacy reimbursement
• Discounts on hotel stays and restaurant services
• Partnership with educational institutions (FAM/Senac)
• Partnership with Total Pass