Airport Control Shift Lead

The Airport Control Shift Lead plays a crucial role in managing Heathrow's Airport Control operations in the Airport Operating Centre (APOC). You will lead and coordinate day-to-day operations, ensuring a swift response to incidents and enquiries across the airport.

As a key member of the team, you will be responsible for:

• Leading and coordinating Airport Control operations, acting as the primary link with AOM, ACM/ACOM, and wider stakeholders
• Line managing and supporting the team, overseeing wellbeing, performance, training, and ensuring adequate shift coverage and effective time management
• Overseeing incident management, ensuring SOPs are followed, accurate records are logged, and appropriate responses/resources are deployed
• Monitoring systems, faults, and incident trackers, ensuring timely resolution, escalation of critical issues, and operational readiness
• Acting as the key escalation point and liaison during incidents, coordinating communication between operational teams, senior management, and external partners
• Driving operational excellence through continuous improvement, consistent standards, stakeholder service, and effective handovers

The ideal candidate will have:

• The ability to remain calm and perform effectively under pressure in a complex, fast-paced environment
• Strong organisational skills with the ability to manage multiple tasks and competing demands effectively
• Effective communication and influencing skills across all levels
• The ability to demonstrate sound judgement and decision-making when handling sensitive incidents or challenging situations
• Experience in Airport Operations, ideally with at least 12 months in a multi-stakeholder operational environment
• Familiarity with Heathrow's terminal and airfield geography

This is a full-time, permanent role with a shift pattern of 12-hour shifts, both early and late, in a 4-on 4-off pattern. CTC clearance is required, which necessitates UK residency for the past 3 years.