Agent - Ocean Import

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow meeting customer expectations
• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
• Track and Trace Ocean Import Files daily
• Use Tree View on daily basis
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Escalation of problems to Management when necessary

Personal Development:

• Meets company standards of 52 hours training per year per employee
• Attend training classes when required
• Complete mandatory training when required

QUALIFICATIONS: Qualifications, Experience and Education Requirements

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Fluent in English

ADDITIONAL INFORMATION: Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company