Description
We are seeking a Booking Agent to join our team at Orfea, a subsidiary of Accor and SNCF groups. As a Booking Agent, you will be responsible for managing bookings, providing personalised customer service, and ensuring the smooth operation of reservations.
Responsibilities:
- Manage bookings, including departures and arrivals, and coordinate with hotel partners
- Administer relationships with hotel partners and process bookings in accordance with contracts and negotiated rates
- Verify availability with hotel partners and assign corresponding bookings
- Collaborate with the hotel team, Orfea network residences, and external partners to ensure successful bookings
- Monitor the quality of services and application of standards and procedures
- Handle customer issues and complaints related to bookings
- Contribute to achieving qualitative and quantitative service objectives
- Participate in optimising occupancy rates at Orfea network residences
- Participate in controlling average hotel prices in the geographical area
- Ensure control and processing of invoices consistent with booking and hotel information
Requirements:
- Organised and rigorous profile with successful experience in a central reservation centre, call centre, or customer relations
- Ability to manage bookings, administrative follow-up, and customer requests with reactivity and professionalism
- Comfortable in a dynamic environment with good organisational sense, customer service skills, and teamwork
Benefits:
- 13th month salary subject to seniority
- Participation bonus subject to seniority
- Meal tickets and compensatory food allowances
- 75% reimbursement of transport costs
- Advantageous providence mutual insurance
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