Description
Join a hotel within the Accor network, a leading hospitality group with a diverse portfolio of brands and properties.
As a Reservation Agent, you will work on a 3-month full-time contract, managing client reservations, ensuring their satisfaction through personalised service, quality accommodation, and smooth stay experiences.
Key responsibilities:
- Monitor and coordinate reservations with hotel partners
- Administer relationships with hotel partners, handling reservations in line with contracts and negotiated rates
- Verify availability and allocate reservations accordingly
- Collaborate with hotel teams, residences, and external partners to ensure seamless reservation execution
- Ensure quality services and adherence to standards and procedures
- Handle reservation follow-up, modifications, and cancellations
- Resolve potential issues or client complaints related to reservations
- Contribute to achieving qualitative and quantitative service objectives
- Participate in optimising occupancy rates and controlling average hotel prices
- Manage invoice control and processing
Requirements:
- Organised and detail-oriented profile with prior experience in a reservation centre, call centre, or customer relations
- Ability to manage reservations, administrative tasks, and client requests with reactivity and professionalism
- Comfortable in a dynamic environment with strong organisational and teamwork skills
Benefits:
- Company vehicle for business trips
- 13th month salary
- Performance-based bonuses
- Participation bonus
- Meal vouchers
- Comprehensive health insurance and savings plan
- All Heartist Accor card
- Integration programme and job-specific support
- Autonomy in organising work
- Varied and rich multi-site environment
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