Agent de Réservation

Sofitel Marrakech Palais Imperial & Spa, a jewel of Moroccan hospitality, embodies luxury and elegance in the heart of vibrant Marrakech.

As a Reservation Agent at Sofitel Marrakech Palais Imperial & Spa, part of the prestigious Accor group, you will be responsible for managing reservation requests (phone, email, online platforms) while providing warm and professional welcome, adhering to Sofitel and Accor group quality standards.

Responsibilities:

• Respond to individual or group reservation requests via phone, email, or reservation system.
• Provide accurate information on rates, room types, hotel services, and current offers.
• Enter and update reservations in the computer system.
• Manage reservation modifications, cancellations, guarantees, and payment terms.
• Apply sales and yield management procedures.
• Participate in maximizing occupancy rate and revenue per room.
• Ensure customer service conforms to Sofitel standards (luxury, elegance, quality).
• Collaborate closely with Reception, Commercial, Revenue Management, and Concierge departments.
• Respect client data confidentiality and security rules.
• Participate in managing extranets and OTAs (Booking.com, Expedia, etc.) if necessary.

Qualifications:

• Mastery of reservation software.
• Excellent oral and written communication skills (French, English required – other languages an asset).
• Knowledge of the high-end/luxury hotel sector.
• Highly developed customer service skills.
• Excellent presentation and elocution.
• Rigour, organization, discretion.
• Team spirit, proactivity, and adaptability.
• Stress and priority management.

Additional Information:

• Meals provided during working hours at the Heartist Lounge.
• Health insurance.
• Accor Heartist card.
• Specific benefits.
• And much more...