Advisory Support

We are currently seeking a professional to join our team in the role of Senior Pricing Analyst. MSS Data Ops is a shared service organization created in 2010 with in HTSO which provides Pricing information across entities within HSBC Group.

Responsibilities:

• Monitor and ensure that common errors / irregular transactions are identified and efficiently escalated in accordance with procedures in a timely manner
• Ensure and assess that all work is delivered within agreed timeframes and meets the required high-quality standard
• Deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism
• Take appropriate measures to understand and deliver excellent customer service. Process customer instructions accurately and efficiently to achieve agreed quality standards and targets
• Take measures for pro-actively identifying, suggesting and designing improvements in process workflows
• Be aware of the Operational Risk scenario associated with the role and to ensure that all actions consider the likelihood of operational risk occurring
• Establish and maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• Acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance with the procedures and well within the respective timeframes
• Investigate and Resolve issues / problems effectively and escalate appropriately referred with the appropriate recommendations
• Respond effectively and efficiently to urgent work demands and be flexible with work timings.