Description
We are seeking a dedicated Administrator/Receptionist to ensure all administrative and receptionist activities are executed efficiently and effectively at our Crossrail Health Clinic in London. The successful candidate will play a crucial part in delivering exceptional customer service.
Key Responsibilities:
- Greet and welcome customers, supporting their journey throughout the centre
- Answer, screen, and forward incoming customer queries via phone calls and manage local mailbox and emails
- Maintain a well-presented reception and waiting area
- Ensure customer reports are dispatched within the desired time frame
- Prepare appointment packs, clinical files, and consent forms
- Manage customer details, appointments, and payments using EXACT/BOSS/Meddbase
- Organise documents, prioritise tasks, and meet deadlines
- Handle post, generate letters, and monitor stocks
Requirements:
- Excellent communication and IT skills
- Experience with Meddbase desirable but not essential
- Strong customer service skills
- Good knowledge of Excel and Word
- Well-organised, reliable, and proactive attitude
- Knowledge of medical terminology desirable
Benefits:
- Equivalent to 25 days holiday per year
- Enhanced pension and life insurance
- Bupa health insurance as a benefit in kind
- Option to join dental insurance scheme at a discounted rate
- Access to digital GP platform
- Emotional wellbeing support
- Family mental health line
- Financial wellbeing channels
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