Administrator/Coordinator - Refugee and Asylum Seeker Service (RASS)

The Administrator/Coordinator - Refugee and Asylum Seeker Service (RASS) role provides coordination and administrative support to the Asylum Seeker & Refugee Support Service. The successful candidate will be based in East Sussex, close to Tunbridge Wells, with potential travel requirements to ABC main offices in Horley/Crawley.

Key Responsibilities:

• Support the mobilisation of the response to Asylum Seeker & Refugee service into a site in East Sussex
• Set up for and be on site administrator during clinic days, including registrations and health checks
• Plan appointment lists for health checks, vaccinations, and screening clinics
• Prepare for clinics, including test requests, printing, labelling, and restocking equipment
• Manage clinical handover sheets and support the management of stock of clinical equipment, prescription medication, vaccines, over-the-counter medication, and consumable supplies
• Use SystmOne and EMIS clinical systems to build rotas, clinics, input patient data, and run reports
• Support clinicians with queries where possible
• Manage FP10s in line with processes, including allocation to clinics and clinicians, and ensure original prescriptions are posted to pharmacies
• Book interpreters and translation services
• Maintain, update, and create complex spreadsheets
• Collate health check and screening data for onward distribution to practices, internal teams, and commissioners
• Act on own initiative in addressing regular tasks without specific direction
• Attend meetings, take minutes, and ensure action logs are kept updated and actions followed up
• Respond to ad hoc needs, including planning clinics and liaising with other trusted organisations as required

Requirements:

• Experience of working within a healthcare or similarly structured setting
• Demonstrable commitment to professional and personal development and learning
• Strong Excel skills, including use and creation of pivot tables, formulas, functions, and macros
• Confident use of Microsoft Outlook and Teams
• Experience with planning, logistics, and data management
• Prioritise multiple and competing demands using clear guidance and agreed processes
• Manage own workload effectively
• Communicate clearly in writing and verbally
• Identify problems and suggest practical solutions
• Organise and plan work effectively
• Maintain accountability while working to deadlines and varying demands
• Build and maintain effective working relationships with a range of stakeholders

Benefits:

• Generous annual leave allowance
• Access to NHS pension
• Bespoke training programme
• Cycle to Work Scheme
• Employee Assistance Programme
• Enhanced maternity pay
• NHS discounts
• Leadership Development Programme
• Salary sacrifice schemes technology and electric vehicle
• Opportunities for secondments