Administrator

The National Distribution Team at RBC specializes in assisting Royal Trust Relationship Managers by providing efficient, accurate, and quality client service.

As an Administrator, you will assist and support Officers to ensure that administration items are completed, and quality and attention to detail are paramount.

Responsibilities:

• Ensures that account administration procedures and business unit policies do not create an impediment to the delivery of the overall client experience.
• Ensures clients' expectations are being met through respecting key deliverables.
• Promotes and demonstrates the overall corporate objectives, vision, and values of RBC.
• Proactively maintains timely written, verbal, and electronic communication with other support groups internally and with external contacts.
• Accelerates and resolves all inquiries, administrative errors, etc. as required, and refers more complex administrative issues to the Manager or Trust Officer.
• Assists in the collection, facilitation, and co-ordination of information and documentation to ensure account administration within their area of responsibility is carried out in accordance with the terms of governing documents, relevant legislation, client needs, company policy, and department objectives.
• Fosters a solid working relationship with other team players to ensure that information required to prepare tax returns is complete and accurate.
• Maintain awareness of opportunities to determine areas of operational risk or potential losses.
• Demonstrates personal commitment to ensure skills/knowledge/ accreditations are up-to-date and meet position requirements.
• As required, provide training to new employees, assist others, and back up relief to other positions.

Requirements:

• Post-secondary education and 1-3 years' estate & trust, tax, and/or client services experience.
• General working knowledge of the Securities and Financial Services Industry.
• Excellent written/verbal/electronic communication skills.
• Ability to work effectively with others and perceived as a professional business partner with co-workers and external contacts.
• Ability to resolve issues and aspects of administration independently.
• Technological literacy.

Nice to Have:

• Estate & Trust Administration courses, Canadian Securities Course.

What's in it for you?

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, competitive compensation packages.
• Leaders who prioritize development and provide opportunities for accelerated career growth.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Ability to make a difference and lasting impact.