Administrator

We are seeking a Business Support Administrator to join our Surrey Child and Family Health Services team. You will provide an excellent customer experience for everyone contacting our Single Point of Access, handle telephone enquiries, emails, and correspondence professionally and sensitively, and adhere to service procedures.

The Administrator will support the effective triage, filtering, and direction of enquiries and referrals, helping to ensure that service users receive timely access to the appropriate teams and services. The role also contributes to the wider business support function, providing comprehensive administrative and organisational support across a broad range of office and service activities.

Responsibilities:

• Provide an excellent customer experience for everyone contacting our Single Point of Access
• Respond to telephone calls, emails, and letters from GPs, service users, carers, and partner organisations
• Screen and triage referrals into the SPA, following clear protocols
• Manage incorrect or incomplete referrals, escalate urgent cases, and keep accurate records
• Provide signposting to HCRG Care Group services and other agencies when appropriate
• Perform a range of wider administrative and organisational tasks, including data cleansing, booking appointments, and maintaining databases
• Support key safeguarding processes

Requirements:

• Good general education to at least GCSE level or equivalent, including Maths and English
• Administrative experience in a busy, customer-facing environment
• Excellent customer service skills
• Accurate and efficient keyboard skills
• High levels of computer literacy, including a good working knowledge of Microsoft Office packages
• Ability to work as part of a team
• Effective interpersonal and communication skills
• Good telephone manner
• Polite and helpful customer service skills
• Ability to work with discretion, sensitivity, and maintain confidentiality

Benefits:

• Starting salary from £24,853 FTE with access to our group pension
• Free tea, coffee, and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases
• Access to your wages as you earn them
• Online and face-to-face help with your mental and physical wellbeing
• Access to eLearning, bespoke career pathways, and opportunities for continuing professional development