Administration Officer CMHT

An exciting opportunity has arisen to join the West Essex Community Administration Service supporting the Community Mental Health Team (CMHT) in Harlow as a part-time Administrator.

This is a permanent position, working 15 hours per week across Thursday and Friday, providing essential administrative support to a busy multidisciplinary mental health service.

The successful candidate will be responsible for supporting the clinical team with a range of administrative duties, ensuring the smooth and efficient running of the service. Responsibilities may include managing telephone enquiries, processing referrals, maintaining patient records, supporting clinics and appointments, and providing general administrative support to the team.

We are looking for an enthusiastic and organised individual with excellent communication and customer service skills. The ability to work effectively in a busy environment, prioritise workload, and use electronic patient record systems is essential.

Main duties of the job

• Providing a professional and welcoming reception service for patients, visitors and staff.
• Managing and responding to the MDT team inbox.
• Using the electronic patient record system (PARIS) to support clinical and administrative processes.
• Handling all incoming telephone calls to the team, including duty calls, ensuring enquiries are managed effectively and directed appropriately.
• Supporting outpatient appointments and associated administrative tasks.
• Providing general administrative support to the multidisciplinary team.
• Maintaining accurate patient records and ensuring data quality standards are met.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.