Administration and Enquiries Officer

Public Voice CIC is looking for an Administration and Enquiries Officer to support the delivery of Public Voices administration teams daily functions of the main office and incoming enquiries.

The successful applicant will be the key person in providing a professional, welcoming, efficient and safe working environment with particular responsibility to be first point of contact for incoming enquiries from multiple services.

The role will work closely with the Information and Signposting Development Manager to support systems to receive resident enquiries that come through Public Voices delivery of a range of community-facing services that are based in multiple London Boroughs.

Main duties of the job

• Being a keyholder and opening the office in the mornings.
• Answering the main door and greeting visitors, responding to in person enquiries.
• Answering the telephone as first point of contact.
• Adhering to systems to respond to or pass on incoming enquiries.
• Providing basic accurate signposting/information.
• Responding promptly and accurately to email and phone enquiries.
• Ensuring entry of client details and basic follow up actions into the Charitylog CRM.
• Ensuring the office space is kept clean and tidy and hazard free.
• Assisting team rota carrying out monthly office health and safety checks.
• Good communication with Public Voice services, staff, external stakeholders and clients.
• Undertaking any other reasonable duties as required.

Benefits

• Opportunities to develop new skills and grow
• Wellbeing support, such as our SimplyHealth plan

Requirements

• A background in front of house administration and customer relations
• Experience of supporting a diverse range of people by delivering a consistent quality of response and high level of customer service
• Values equality, diversity and inclusion, and enthusiastic about promoting these principles in their work
• Excellent listener, and a confident and articulate communicator