Account Manager

The Account Manager role at Roblox involves turning closed deals into high-performing partnerships. You will be the primary post-sales partner for clients and agencies, focusing on campaign execution, technical onboarding, and continuous optimization.

Job Responsibilities:

• Lead client kick-off calls and gather creative assets
• Set up campaigns in Roblox's ad management systems
• Monitor daily campaign pacing and target performance metrics
• Execute real-time optimizations to meet or exceed client KPIs
• Serve as the day-to-day point of contact for agency media planners, buyers, and brand managers
• Deliver high-touch customer support throughout the campaign lifecycle
• Synthesize performance data into insights and mid-campaign performance checks
• Build post-campaign wrap-up presentations
• Identify campaign performance wins to pitch mid-flight upsells and incremental budget allocations
• Prepare renewal proposals with the Sales Lead and present them to the client
• Partner with Ad Ops, Sales, Billing, Product, Policy, Measurement, and Trust & Safety to resolve technical issues and manage policy compliance

Requirements:

• 6-8 years of experience in account management, client success, ad operations, or campaign management in digital advertising or media
• Experience managing live campaigns, including pacing, optimization, and performance against KPIs
• Familiarity with digital ad platforms and campaign setup, tracking, and reporting tools
• Ability to turn performance data into clear insights and client-ready presentations
• Strong relationship management skills with agency media planners, buyers, and brand managers
• Experience identifying upsell and renewal opportunities and partnering with Sales to close them
• Excellent organizational skills and attention to detail, with the ability to manage multiple campaigns at once
• Strong communication skills; able to work with Ad Ops, Billing, Product, Policy, and Measurement partners