Description
As an Account Manager at Expeditors, you will develop, maintain, and measure the company's worldwide activity with your customer(s). You will manage all aspects of the relationship to grow revenue and deliver exceptional customer service.
Key responsibilities include:
- Creating and communicating a global strategic business plan aligned with customer and company goals
- Developing relationships within the customer's organization structure at all levels
- Focusing on product and GEO diversification to ensure revenue growth
- Improving knowledge of customers' supply chain and industry to offer value-added services
- Initiating value-added solutions based on Expeditors' service offerings and technology
- Establishing systems requirements to improve customer connectivity and service
- Ensuring global visibility and collaboration across Expeditors' network
- Following the established bid process and engaging key stakeholders
- Creating and delivering effective customer business reviews
- Establishing and monitoring performance standards according to agreed KPIs
- Ensuring customer expectations are clearly documented and communicated
- Highlighting and escalating customers at risk
- Managing yields and rates in line with company expectations
- Ensuring proper setup in CRM and customer account
- Documenting all meetings, opportunities, and customer-related information in CRM
- Achieving and maintaining acceptable scoring of related AM measurements
- Traveling when necessary
One-on-one meeting preparation with CRDM includes reviewing network diagrams, IISB, customer engagement toolkits, ERS, SAS, yield management reports, and time spent reviews.
Measurement of success includes meeting Expeditors' AM measurement criteria, retention rate, revenue growth, product and GEO diversification, and relationship alignment.
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