Account Director (6 month FTC)

This is a 6-month fixed-term employee contract with a strong likelihood of extension.

As an Account Director at DEPT®, you will be responsible for building strong relationships with clients and overseeing the delivery of integrated campaigns.

Job Purpose You will create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Your specialty will be hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for clients.

Responsibilities

• Manage client accounts and projects from briefing through delivery, ensuring work is completed on time, on budget, and to a high standard.
• Build and maintain strong client relationships, acting as a trusted advisor and managing expectations.
• Coordinate cross-functional teams, balancing workloads and communicating client feedback effectively.
• Oversee project scope, budgets, contracts, and resources to maximise account performance and profitability.
• Lead account planning, proposals, presentations, and new business opportunities.
• Drive process improvements and ensure consistent delivery across all projects.
• Monitor account performance and provide strategic recommendations based on client objectives and results.
• Mentor and support junior team members, resolving project challenges and escalations.
• Lead and develop project teams, delegating work effectively and fostering collaboration.
• Support hiring, onboarding, performance management, and professional development.
• Encourage innovation, continuous improvement, and high-quality delivery across the team.
• Manage change effectively and communicate priorities to ensure smooth execution.

Requirements

• Experience delivering integrated, multi-channel marketing campaigns across paid digital, social, CRM, and web.
• Strong account, project, budget, and stakeholder management skills.
• Ability to confidently lead client conversations and manage expectations.
• Understanding of how work moves from brief through creative development, approvals, QA, and release.
• Experience coordinating multiple client teams, agency partners, and internal creative, strategy, technology, and production teams.
• Excellent organisation with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication, problem-solving, and decision-making abilities.
• Experience leading and developing high-performing teams.
• Commercial awareness with business development and client growth experience.
• Knowledge of digital production and creative workflows.
• Proactive, adaptable, and solutions-focused with strong attention to detail.
• Proficiency with Microsoft Office and project management tools.

Benefits

• Flexible hybrid working policy.
• Early Finish Fridays.
• 15 days paid holiday annually.
• Birthday Leave.
• Access to dedicated mental health resources.
• DEPT® Allowance.
• Refreshments provided in the office.
• Enhanced family-friendly policies.
• Learning and Development opportunities.
• Buddy Program.
• Global DEPT® Cares Month.

The anticipated annual salary range for this position is $90,000 - $100,000 CAD.