Description
Spire Healthcare are currently seeking a junior IT Service Desk 1st Line Analyst (Day Team) to work in a well-established team based in York.
The successful Service Desk Analyst will provide 1st Line phone based support to a network of internal colleagues, and will ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers.
Responsibilities
- Logging calls and communicating all issues to other members of the IT team.
- Providing support to bespoke software products as well as the Microsoft Office family of products.
- Operating the software and ensuring knowledge of how it is used throughout the business.
- Fixing basic server operating system faults.
- Desktop support of printers, workstations and laptops.
- Management of the LAN and WAN networks.
- Escalating all problems that cannot be dealt with to 2nd and 3rd Line support.
Requirements
- Knowledge of some or all of the following technologies would be advantageous:
- Windows Operating Systems
- Windows Server
- Active Directory
- Basic Exchange queries
- LAN/WAN
- Printer and scanner fixes
- Application support
- Previous experience in a first line Service Desk position or a strong customer service background looking for an entry level IT role.
- A qualification in IT such as a BTEC Level 3, Comptia A+, or a Microsoft certification would be beneficial but is not essential.
- Excellent communication and organisational skills are essential prerequisites of this role.
Benefits
- Competitive salary
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
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