1er(e) de réception

We are seeking a highly skilled Receptionist to join our team at the Mercure hotel, located at the foot of Mont Saint-Michel, a UNESCO World Heritage Site.

As a key member of our reception team, you will be responsible for ensuring that our guests receive an exceptional welcome and high-quality service throughout their stay.

Your main responsibilities will include:

• Managing reservations and planning
• Handling guest check-ins, departures, and billing
• Providing excellent customer service and resolving any issues that may arise
• Collaborating closely with the Accommodation Manager
• Leading and managing the reception team
• Developing additional sales, such as food and beverages
• Responding to emails, phone calls, and messages in a professional and timely manner

In terms of reservations, you will be responsible for:

• Responding to reservation requests via email or phone
• Proposing tailored stays to meet our guests' needs
• Utilising computer software, including Windows, Office, Opera Cloud, and Resaweb
• Optimising our reservation planning to align with our pricing strategy
• Following up on options and contacting clients and partners as needed
• Managing group reservations and rooming lists
• Performing various administrative tasks, such as managing deposits and updating databases

We are looking for someone with:

• Excellent communication and interpersonal skills
• Strong organisational abilities
• Previous experience in a reception role
• Fluency in English, with a second language being an asset
• A warm and welcoming demeanour

This role offers the opportunity to work in an exceptional environment, with a beautiful setting and a chance to develop your skills and career.