Lead CIO Operations and Organizational Enablement

Lead CIO operations and organizational enablement, serving as a high-trust executive partner to the VP, CIO Strategy, Operations & Architecture. This role brings structure to CIO priorities and operating rhythms, connects decisions across the CIO Staff, and turns strategy and change into coordinated execution plans, communication, and action across the full organization.

The position supports the CIO and CIO leadership team across functions, geographies, and levels. It strengthens operating discipline and follow-through while enabling leaders to communicate consistently and teams to understand what is changing, why it matters, and what to do next.

CIO Operations and Executive Enablement

• Act as a trusted delegate and thought partner to the VP, CIO Strategy, Operations & Architecture, helping translate priorities into decisions, plans, and follow-through across the CIO organization.
• Prepare the CIO leaders for key engagements with concise briefs, decision points, stakeholder context, meeting objectives, and follow-up actions.
• Orchestrate executive operating rhythms, including CIO staff and leadership meetings, all-hands, AMAs, quarterly business reviews, offsites, and other leadership forums.
• Develop agendas with clear outcomes; coordinate pre-reads; capture decisions, owners, and due dates; and track follow-through without adding unnecessary process.
• Identify cross-functional dependencies, unresolved decisions, and emerging risks; bring forward concise options and recommendations.

CIO Communications Leadership

• Own the CIO-wide communications strategy, calendar, narrative, and editorial standards, connecting messages to company direction, CIO priorities, business outcomes, and customer impact.
• Advise the VP and CIO leadership team on audience, message, timing, channel, sequencing, and risks for sensitive or high-impact communications.
• Draft, edit, and coordinate executive-ready communications, including leadership messages, all-hands content, announcements, FAQs, talking points, presentations, meeting pre-reads, and follow-ups.
• Translate complex technical, operational, workforce, and portfolio topics into clear, accurate messages for technical and nontechnical audiences.

Change Management and Organizational Enablement

• Lead change planning for CIO-wide and cross-functional initiatives, including stakeholder mapping, impact and readiness assessments, change narratives, engagement plans, and adoption measures.
• Connect communications to practical enablement: explain what is changing, who is affected, when it happens, where to get help, and what action is expected.
• Coach leaders and change owners on sponsorship, sequencing, team conversations, and handling questions or resistance.
• Track change dependencies, risks, readiness, adoption, and feedback across concurrent initiatives; recommend timely course corrections.

AI-Enabled Coordination and Productivity

• Use approved AI tools to accelerate research, synthesis, drafting, meeting preparation, action tracking, translation support, and tailored content development while preserving human judgment and accountability.
• Build repeatable AI-assisted workflows that help coordinate communications, surface dependencies, summarize feedback, and maintain reliable follow-through across CIO.
• Verify AI-generated facts, tone, confidentiality, and audience fit before use; protect sensitive information and follow company policies and data-handling requirements.

What You Bring

• Strong executive presence, discretion, judgment, and ability to build trust across levels, functions, and geographies.
• Experience with executive meeting cadence, agenda and pre-read development, decision and action tracking, and complex calendar or event coordination.
• Practical change management experience, including impact assessment, stakeholder engagement, readiness, adoption, and feedback measurement.
• Excellent organization and project coordination skills; ability to manage multiple concurrent priorities while maintaining accuracy and dependable follow-through.
• Demonstrated fluency with AI tools and automation, including the ability to design useful workflows and validate their outputs responsibly.
• Comfort working with ambiguity, shifting priorities, sensitive topics, and a global, distributed workforce.
• Bachelor’s degree or equivalent practical experience in communications, business, organizational change, or a related field.
• Spanish is an advantage. The role requires English communication skills at a native or equivalent professional level.

Location and Working Model

• Austin, TX is the preferred location. The role works across the full CIO organization and global time zones; flexibility for occasional early or late meetings is expected. Eligibility and willingness to travel to US and other worldwide locations, with an estimate of 10-15%.