Description
We are seeking an ambitious logistics professional to join us as a Care Logistics Lead. In this role, you will supervise and coordinate a team of ceremonial crew to ensure that each funeral is delivered to the highest possible standard. You will use both manual and digital systems and processes to ensure that each person is in the right place at the right time.
Responsibilities:
- Manage and coordinate the schedule of ceremonial crew, a team of primarily part-time colleagues who drive, carry the coffin, and support on the day of funerals
- Deputise for the Care Logistics Manager
- Plan clothing collection, the movement of personal belongings, and the transportation of the deceased for viewings, as required
- Gather and analyse insight to drive continuous improvements in the delivery of funerals and team performance
- Maintain a good understanding of the local environment, local stakeholders such as clergy, crematoria, hospitals, and care providers, and adapt or improve processes accordingly
Requirements:
- A strong team focus and the ability to work at pace in a rapidly changing environment
- A real passion for customer experience, and the desire to make sure each and every client's experience is a positive one through understanding needs clearly
- The sensitivity to act with discretion and empathy
- An ability to act promptly but in a measured and considered way
- A full UK manual driving license
- The physical ability to carry out lifting and manual handling of heavy loads
Benefits:
- 30% off Co-op branded products in our food stores all year-round
- 10% off other brands in our food stores all year-round
- Discounts on other Co-op products and services
- 23 days holidays (pro rata, rising with service)
- A pension with up to 10% employer contributions
- Access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
- Access to virtual GP and free eye tests
- Endless career development opportunities including apprenticeships
- Friendly, supportive team and the knowledge that you make a huge difference to your community
- Access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it