Description
We are looking for a Senior Salesforce Administrator to manage and enhance the Salesforce CRM system supporting MongoDB's Sales organization.
The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of sales efforts. The team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.
Responsibilities
- Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions.
- Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts.
- Support DevOps and CI/CD activities including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments.
- Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps.
- Maintain a strong understanding of Salesforce security architecture, including profiles, roles, permission sets, field-level security, object access, and sharing rules.
- Support platform stability and day-to-day operational activities by troubleshooting issues, resolving user requests, and maintaining data integrity.
- Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions.
- Maintain clear documentation for system configurations, release activities, controls, support procedures, and governance practices.
- Research platform capabilities, best practices, and new Salesforce features to continuously improve system effectiveness and administration maturity.
Minimum Requirements
- Bachelor's degree in Computer Science, Information Systems, Business, or equivalent experience.
- 8+ years of Salesforce Administration experience in a mid-to-large enterprise environment.
- Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sharing & Visibility Designer certifications are required.
- Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms.
- Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools.
- Strong analytical, troubleshooting, communication, and collaboration skills.
Success Measures
- In 3 months, you will have developed a strong understanding of MongoDB's Salesforce platform, support model, security posture, release processes, and core business workflows by working closely with stakeholders and technical teams.
- In 6 months, you will have independently delivered multiple configuration-based enhancements, actively contributed to release and DevOps activities, and started driving improvements in platform governance, security, and operational efficiency.
- In 12 months, you will have become a trusted Salesforce platform owner who can confidently contribute across administration, declarative delivery, security reviews, audit readiness, and release support while helping strengthen the overall Salesforce operating model.