Description
Join Accor, a pioneering organisation in responsible hospitality, where you will be part of a welcoming environment and a team where you can be yourself. You will play a crucial role in creating lasting, memorable, and impactful experiences for our customers, colleagues, and the planet.
As a Junior Accommodation Attendant, you will efficiently and courteously handle the check-in and check-out process for guests, ensuring all information is accurately recorded in the hotel management system.
Key responsibilities include:
- Welcoming guests with a smile and professionalism, providing guidance on hotel facilities and services
- Responding promptly to guest requests, resolving issues and ensuring customer satisfaction
- Offering information on local attractions, restaurants, and activities, and assisting with booking additional services
- Managing room reservations, verifying availability, and updating records
- Collaborating with teams to optimise hotel occupancy and ensure accurate record-keeping
- Handling cash operations related to check-in/check-out, including receiving payments and issuing receipts
- Maintaining accurate records of transactions and interactions with guests
- Ensuring compliance with standard operational procedures and local regulations
We offer exclusive benefits, solid recognition for your daily commitment, and opportunities for growth and career development within the hotel industry.
To qualify, you will need completed secondary education, with ongoing higher education desirable, and conversational English or Spanish language skills.