Description
Hewlett Packard Enterprise is seeking a Critical Account ACE Engineer to work primarily from an HPE office in Houston or Frisco, Texas.
As a Critical Account ACE Engineer, you will work with Critical Account Program customers as a senior technical resource, identifying sub-optimal designs and/or misconfigurations, and consulting on plans to correct them. You will collaborate with engineering escalation teams and customers to troubleshoot issues and software or hardware defects. Building strong customer relationships and becoming a trusted advisor are key aspects of this role.
Responsibilities:
- Work with Critical Account Program customers as a senior technical resource
- Identify sub-optimal designs and/or misconfigurations and consult on plans to correct them
- Collaborate with engineering escalation teams and customers to troubleshoot issues and software or hardware defects
- Build strong customer relationships and become a trusted advisor
- Develop strong relationships across the internal organization to increase knowledge, achieve faster outcomes, and build trust
- Collaborate with teammates and communicate effectively to ensure better outcomes and increased engineering talent experience and knowledge levels
- Travel up to 40% of the time, varying based on software release cycles and new hardware releases
Education and Experience Required:
- Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
- Typically 10-15+ years of experience
Knowledge and Skills:
- Deep understanding of one or more areas of enterprise networking, including 802.11 wireless solutions, security solutions, modern enterprise network design, implementation, and troubleshooting
- Experience with engineering design tools and software packages
- Excellent analytical and problem-solving skills
- Strong history of troubleshooting with customers
- Excellent written and verbal communication skills; mastery in English and local language
- Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level
What We Can Offer You:
- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
- Investment in your career development
- Unconditional inclusion and celebration of individual uniqueness
Salary: $123,500 - $285,000 per year