Program Manager, Competitive Programs

Job Description

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

The Competitive Programs team, which is part of the Go-to-Market (GTM) Strategic Programs team, is a new team dedicated to establishing and scaling Stripe’s Competitive Programs capability. Stripe operates in a dynamic and evolving competitive landscape. This role will help Stripe understand market developments and translate competitive insights into actionable guidance for teams and users.

You will lead complex, C-suite level high-priority programs that require Stripe to move quickly and cohesively across functions. Initially, you will:

• Build the foundations and operating mechanisms to turn ad hoc competitive programs into a repeatable, scalable playbook
• Run one or more named competitive programs to protect strategic business, close recurring gaps, and pursue opportunities to take share
• Partner with Stripe’s leadership to execute on initiatives to drive a strategic shift in company culture

Responsibilities

• Build repeatable Competitive Programs infrastructure that can scale beyond individual competitors,for example, playbooks for deal escalation, commercial guidance, incentives, user-base analysis, regional teardowns, and cross-functional feedback loops.
• Lead named P0 and P1 competitive programs end-to-end, including defining the program charter, objectives, workplan, milestones, decision forums, and success measures.
• Establish and run the cross-functional operating cadence for each program; this may include delivery of critical program workstreams including product and regional teardowns, seller enablement, product-gap reviews, GTM plays and executive engagement plans.
• Coordinate competitive deal-triage and swarm mechanisms for priority opportunities, ensuring each deal has a clear commercial owner, response plan, and access to the required Product, Pricing, Legal, Risk, or executive support.
• Partner with Market Intelligence to translate competitor, customer, and deal signals into concrete actions for Product, PMM, Sales, and GTM leadership.
• Create clear, decision-oriented reporting for executive leadership on program health, competitive pipeline, risks, progress against commitments, and recommendations to continue, adjust, elevate, or graduate a program.
• Own and operationalize company-wide competitive cultural initiatives to shift Stripe’s behavior to be focused on competing fiercely.
• Build strong, trusted working relationships across functions and levels, while maintaining clear accountability boundaries between central program coordination and functional ownership.
• Apply the same program-design and execution skills to other strategic GTM priorities over time, as business needs and the team’s mandate evolve.

Requirements

• 7+ years of experience in program management, business operations, GTM strategy, management consulting, or a related discipline. Experience working in a Sales, Marketing, Product, GTM Operations, or other commercial organization.
• A strong record of leading complex and ambiguous cross-functional programs from problem definition through implementation, adoption, and operational handoff. Experience managing global programs across regions, segments, and product lines.
• Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.
• Experience navigating multiple senior stakeholders with differing incentives, priorities, and decision rights.
• Demonstrated ability to structure ambiguous problems, synthesize qualitative and quantitative inputs, make recommendations, and drive decisions.
• Strong executive communication skills, including the ability to produce well-structured written updates, facilitate senior working sessions, and communicate risks or trade-offs directly.
• Proven ability to build and maintain an operating cadence across multiple teams, including tracking milestones, dependencies, actions, and escalations.
• A high degree of ownership, sound judgment, adaptability, and comfort working in a fast-paced and changing environment.
• Strong analytical skills and comfort using data to diagnose issues, assess program health, and guide prioritization.
• An enthusiastic “roll up your sleeves mentality” paired with a collaborative working style that builds trust.
• Someone who demonstrates leadership qualities throughout their work – taking ownership of challenges, selflessly supporting their colleagues, and setting the standard for quality in their deliverables