Description
The ServiceNow Risk & Security Technical Product Owner is responsible for maximising the value of ServiceNow Risk & Security by translating business needs into a prioritised backlog and leading delivery across the product lifecycle.
Key Responsibilities:
- Partner with business stakeholders to understand functional needs, refine requirements, and define product outcomes that support business priorities.
- Own and manage the Product backlog, ensuring requirements are well-defined, technically-validated and supported by minimum data inputs.
- Make prioritisation decisions for the Product backlog based on value, cost, risk, business continuity, and resource capacity.
- Lead the Product team’s delivery activities, guiding Product Analysts and working with Engineers, Architects, and Testers to ensure solutions are fit-for-purpose, secure, compliant, supportable, and aligned to architectural standards.
- Own technical solution design for ServiceNow Risk & Security features, including configuration of GRC policies, control frameworks, risk scoring models, Security incident workflows and Vulnerability Response processes.
Requirements:
- Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
- Industry certifications highly desirable (e.g. Agile Methodologies, CPM).
- Experience working in product delivery, digital solutions, business systems, or process-led technology roles.
- Proven experience defining and prioritising functional requirements and managing a product backlog.
Desirable Experience:
- Hands-on expertise in ServiceNow Risk & Security modules – Experience configuring and delivering Integrated Risk Management, GRC, Security Operations, and Vulnerability Response capabilities in complex environments.
- Strong understanding of ServiceNow CMDB and data model – Ability to design solutions that stay in sync with CMDB and CSDM structures, ensuring consistent risk, vulnerability, and service data across modules.