Grab is Southeast Asia's leading superapp, offering various services including food delivery, financial management, and transportation.

In this position, you will support Grab's enterprise infrastructure with a core focus on Identity and Privileged Access Management (IAM/PAM).

The Critical Tasks You Will Perform:

End-to-End IAM Operations: Manage the full identity and access lifecycle,including Joiner-Mover-Leaver (JML) processes, provisioning/deprovisioning, and resolving access and authentication incidents within defined SLAs.
Access Governance & Audit Compliance: Support periodic access reviews and certification campaigns to enforce the principles of least privilege and segregation of duties (SoD) while providing necessary documentation for internal and external audits.
Platform & PAM Administration: Support and maintain enterprise IAM platforms (e.g., Okta, Azure AD) and Privileged Access Management (PAM) tools, ensuring secure standard and privileged account management.
System Integration & Onboarding: Assist in onboarding new applications and infrastructure into existing IAM/PAM systems following established corporate security standards and configurations.
Operational Excellence & Automation: Track key operational metrics (SLAs, KPIs, KRIs), maintain robust SOP documentation, and actively identify opportunities to automate repetitive tasks to reduce operational risk and enhance user experience.

QUALIFICATIONS: What Essential Skills You Will Need:

3+ years of experience in IAM operations or IT support, with a deep understanding of the identity lifecycle (JML), Role-Based Access Control (RBAC), least privilege, and Segregation of Duties (SoD).
Platform & Technical Skills: Hands-on experience with enterprise IAM/PAM concepts, ticketing systems (e.g., ServiceNow, Jira), and queue management in a high-volume, SLA-driven environment; familiarity with authentication protocols (SAML, OAuth) or basic scripting (Python, PowerShell) is a strong plus.
Governance, Audit & Compliance: Proven track record supporting compliance activities, access reviews, and certification campaigns, with the ability to gather audit evidence and align operations with security frameworks (e.g., MAS guidelines).
Operational Judgment & Communication: Confidence to evaluate and appropriately challenge access requests against security policies, ensuring seamless interaction with cross-functional business users.

ADDITIONAL INFORMATION: Life at Grab:

We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

Identity Management Engineer

Skills