Description
As a Senior Solutions Engineer at Airwallex, you will collaborate closely with the Engineering, Product, and Sales teams to work with partners and ensure they enjoy a world-class, end-to-end customer experience.
Your focus will be on working with partners to ensure they enjoy a world-class, end-to-end customer experience. You will partner with a broad set of stakeholders from Engineers and Product Managers to C-level execs as well as internal teams to deliver product demonstrations, propose appropriate solutions to meet the customer's goals that are compliant with local and international compliance and regulation, participate in user-centred design, own the product and technology components of our end-to-end sales cycle and ensure the successful technical delivery of our products.
Responsibilities:
- Work with account executives to design solutions that solve critical business challenges for clients, throughout the pre-sales, solution design, and implementation processes
- Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help clients visualise the successful target state
- Identify and troubleshoot technical issues and ensure client's integration follows best practice guidelines to create the best developer experience
- Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live, remove internal and/or client friction to accelerate time to transaction
- Take ownership of outstanding deliverables in the end-to-end project delivery lifecycle and ensure they are captured per the project plan
Minimum Qualifications:
- Bachelor's degree in a STEM discipline, with strong academic achievements
- 5+ years of experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, IT consultant, etc.
- Strong problem-solving mindset, comfortable working with customers, partners, and engineering teams to develop new products and solutions
- Understand at least one of the major programming languages (PHP, Ruby, Python, JavaScript, Java, etc.)
- Experience integrating RESTful APIs into web applications
Preferred Qualifications:
- Knowledge of the payments domain/financial services will be advantageous
- Prior experience working on integrations with major accounting platforms such as Xero, NetSuite, Fusion Cloud, and QuickBooks on various use cases
- Passionate about learning and actively seeks out knowledge
- Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances
- Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles
- Strong organisational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision-makers and build credibility at all levels