Description
Snyk is hiring an Implementation Consultant to guide enterprise customers through post-sales onboarding, taking them from signed contract to a working application security program.
You will deliver implementation engagements for a defined set of customers, working with development and security teams to deploy the Snyk platform across their SDLC, CI/CD pipelines, and cloud infrastructure.
Responsibilities
- Deliver customer implementations from kick-off through closure, following Snyk's onboarding methodology and keeping scope, schedule, and risk on track.
- Manage a portfolio of onboarding engagements at the same time, with guidance from senior consultants and your manager on complex or unfamiliar situations.
- Work with development and security teams at customer organizations to configure a Snyk rollout that fits their SDLC, CI/CD tooling, and cloud environment.
- Run project kick-offs, working sessions, and regular status reviews, keeping customer stakeholders informed on progress, dependencies, and open issues.
- Capture customer technical requirements and relay them to Snyk's internal teams, and explain Snyk's platform capabilities in terms a customer's engineers can act on.
- Use and contribute to Snyk's onboarding playbooks, templates, and technical assets so that each implementation is consistent and repeatable.
- Collaborate with Sales, Product Management, Engineering, and Support to resolve blockers and help customers reach value faster.
- Troubleshoot integration and configuration issues hands-on across source control, CI/CD, container, and cloud environments.
- Show customer teams how to apply developer-first security practices so adoption continues after the engagement ends.
- Share recurring issues and feedback from the field with product and enablement teams.
Requirements
- 3+ years in technical consulting, professional services, or another customer-facing technical role, including hands-on SaaS software implementation.
- Working knowledge of the SDLC and modern DevOps methodologies, and an understanding of where security fits into both.
- Hands-on experience with CI/CD and DevOps tooling (for example Jenkins, GitHub Actions, GitLab, Azure DevOps, Kubernetes).
- Experience managing multiple customer projects at once and delivering them on schedule.
- The ability to explain technical topics clearly to audiences ranging from individual developers to security and engineering managers.
- Genuine interest in application security and belief that a developer-first approach is the right way to solve it.
- Consultative aptitude for bringing people, technology, and process together, with strong relationship-building and project management skills.
- Working fluency with AI-assisted tools (Claude, Gemini, or similar) and comfort with how AI-generated code is changing what customers need to secure.
- Excellent written and verbal communication, plus an organized and disciplined approach to problem solving.
Nice to Have
- Proficiency in a scripting language such as Python, JavaScript, or another modern language.
- Prior experience as a solutions architect, sales engineer, or technical account manager for AppSec, CI, or DevSecOps products.
- A security certification such as CISSP, CSSLP, or CEH.
- A Project Management Professional (PMP) certification or equivalent project management credential.
- A Computer Science degree or equivalent programming background, and exposure to enterprise-scale web technologies and microservices.
Compensation
- OTE $103K – $129K
- Offers Equity
- Offers Bonus
Benefits & Programs
- Hybrid working
- Health and wellbeing: comprehensive medical benefits, mental health care, ample PTO and an annual wellness stipend
- Financial and Everyday Benefits: life and disability coverage, retirement contributions, lifestyle spending accounts, financial wellness resources, and backup childcare and family care
- Growth Opportunities: Talent Development and AI Transformation team investing in you and helping you build skills and experiences