Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
We are looking for an experienced Country Manager to lead our business in Thailand. This is not a traditional hands-off executive role. Based in Bangkok, you will be responsible for Wise’s overall success in the country, enabling Thailand customers to experience the best way to move and manage their money across borders.
Responsibilities
- Risk, Compliance & Subsidiary Governance
- Entity Governance & Board Management: Serve as the resident Board Director for Wise’s licensed Thailand subsidiaries.
- Regulatory Compliance Oversight: Own risk, compliance, and governance for our Thailand entities, partnering with global Product, Risk, Compliance, and Legal teams.
- Regulator Relationships: Manage our key relationships with the Bank of Thailand (BoT) and any relevant regulatory or government bodies.
- Operational Resiliency: Collaborate with Risk and Compliance teams to develop, implement, and maintain robust Business Continuity Plans (BCP).
- Operational Leadership: Have oversight on the day-to-day operations of Wise in Thailand.
- Commercial Growth & Product Delivery
- Financial Partner & SLA Management: Lead commercial and operational negotiations with our partners and the national payment network.
- Licensing Strategy & Acquisition: Proactively assess expansion roadmaps and future commercial strategies to identify regulatory licensing requirements.
- Product Prioritisation & Execution: Collaborate closely with global product and engineering squads to prioritise and execute new product or feature launches.
- Go-to-Market (GTM) Strategy: Partner with Product and Marketing leaders to devise and execute the GTM strategy to grow our customer base in Thailand.
- Customer Experience Optimisation: Work closely with Servicing Operations leaders to ensure the end-to-end customer journey meets Wise's global standards and exceeds local expectations.
- Brand Advocacy & Public Relations: Act as the chief public spokesperson for Wise in Thailand.
- Office Leadership & Culture: Play a leading role in the Thailand office culture, talent attraction and retention.
Qualifications
- You have a wealth of experience in Thailand payments, fintech or related industries, ideally with direct experience in customer / revenue growth and market / product level ownership.
- Proven track record of directly liaising with the Bank of Thailand (BoT) or other regulatory bodies.
- Deep understanding of the Thai payment landscape, PromptPay, clearing rails, card networks, and payments & FX regulations.
- Native fluency in written and spoken Thai, alongside excellent professional English communication skills.
- A self-starter with a bias for action.
- Highly data-driven.
- Experience leading/building a team and also able to influence without authority.
Benefits
- Flexible working
- Paid annual holiday, sick days, parental leave and other leave opportunities
- 6 weeks of paid sabbatical after 4 years at Wise on top of annual leaves