Description
We are seeking a Senior Service Delivery Manager to lead end-to-end project delivery for enterprise data center environments. You will own the full project lifecycle from strategic alignment and solution design through deployment, stabilization, and production handover.
Responsibilities:
- Build and maintain trusted, long-term working relationships with customers, internal stakeholders, and partner teams.
- Understand high-level and detailed technical architectures, facilitate technical discussions, and drive decision-making for optimal solution design.
- Ensure project requirements, deliverables, and documentation adhere to NVIDIA quality standards and are completed on schedule.
- Develop, present, and defend comprehensive technical solutions and deployment plans to executive and technical customer audiences.
- Lead regular syncs, governance calls, and status updates with global internal teams, customers, and third-party partners.
- Own delivery of complex on-site or remote data center installations, escalate issues appropriately, and drive resolution with cross-functional partners.
- Manage project change requests, release communications, and customer notifications in a clear and timely manner.
- Create clear, concise technical and operational runbooks, procedures, and post-implementation documentation.
- Demonstrate flexibility to support on-call, off-hours, or global time zone requirements as needed for critical deployments.
Requirements:
- Bachelor’s or Master’s degree in Engineering, Computer Science, or a related technical field (or equivalent professional experience).
- 5+ years of progressive experience in project delivery management or customer service delivery leadership.
- 5+ years of field service, customer implementation, or post-sales support experience for enterprise hardware & software platforms.
- Deep working knowledge of data center infrastructure: servers, storage, networking, cabling, power, cooling, and physical deployment workflows.
- Strong customer-facing interpersonal skills and ability to engage directly with C-level and technical stakeholders.
- Proven leadership experience across cross-functional, global, and diverse teams.
- Excellent verbal, written, and presentation communication skills.
- Strong organizational skills, ability to prioritize effectively, and manage multiple complex projects with minimal supervision.
- Experience leading global projects across regions and time zones.
Preferred Qualifications:
- PMP or equivalent project management certification.
- Hands-on experience with HPC clusters, InfiniBand, GPU infrastructure, or hyperscale data center technologies.
- Experience in AI infrastructure deployment, professional services, or tech vendor post-sales delivery.