Description
As the CX Technical Enablement Partner, you will serve as the dedicated enablement partner for Asana's Support and Professional Services teams and lead technical training development across Customer Experience.
In this role, you will diagnose technical capability gaps and design, build, and deliver high-impact learning programs to close them. Combining strategic advisory (roughly 40%) with hands-on curriculum and content creation (roughly 60%), you will also develop the technical depth Customer Success Managers need to drive adoption, retention, and consumption growth.
Reporting to the Head of CX Enablement, you will be an integral member of a focused enablement team accelerating customer and team readiness across Asana and AI workflows.
This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.
Responsibilities
- Act as the primary enablement strategic partner for Support and Professional Services leadership, conducting recurring needs assessments to translate business goals into prioritized enablement roadmaps.
- Own and prioritize the Support and Services CX enablement roadmap, managing intake requests and establishing clear metrics to measure training effectiveness and business impact.
- Design, build, and deliver technical curricula, including product architecture, administrative configuration, demo workflows, APIs/integrations, and troubleshooting frameworks.
- Develop engaging digital content, eLearning modules, and live training sessions adhering to instructional design standards and frameworks.
- Build and scale technical certification programs for Support, Services, and Customer Success teams.
- Partner closely with the AI Product Enablement lead to ensure organizational readiness for new product capabilities and enterprise AI feature rollouts.
- Author and curate technical artifacts and documentation to maintain a centralized, up-to-date knowledge base across Customer Experience.
Requirements
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
- 2+ years of experience implementing, architecting, or demonstrating the Asana platform or similar enterprise collaboration tools.
- Proven track record in technical enablement, instructional design, or customer-facing technical roles (such as Support, Professional Services, Solutions Engineering, or Implementation) with a dedicated training focus.
- Demonstrated experience partnering with senior cross-functional leaders to diagnose skill gaps and build scalable enablement roadmaps in a B2B SaaS environment.
- Deep technical acumen with the ability to quickly master complex SaaS concepts, including platform administration, data flows, APIs, and integrations.
- Experience building or managing role-based technical certification and credentialing programs.
- Strong self-starter with the ability to manage an independent roadmap, balance strategic alignment with content execution, and leverage modern digital enablement tools.
Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options to cater to your dietary preferences