Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives.
The Sr Analyst – Global Shared Services will play a critical role in managing escalations, handling complex sales operations processes, and optimizing workflows for internal stakeholders.
Key Responsibilities:
- Sales Onboarding & Offboarding Support: Handle escalations and complex issues related to sales onboarding and offboarding, including workflow concerns such as incorrect account ownership, Salesforce automation errors, and territory logic changes.
- Compensation & Commissions Support: Manage mid-to-high complexity queries, audits, and requests related to compensation and commissions.
- Deal Desk & Pricing Audits: Handle escalations and complex deal-related queries, including pricing calculations, discount structures, and revenue allocations.
- Territory & Opportunity Management: Handle escalations and complex queries related to territory assignments, including resolving incorrect or missing values for accounts and opportunities.
- Sales Tools Administration & Escalation Management: Support the setup of users within multiple sales tools such as LinkedIn Sales Navigator, Clari, Outreach, and Salesforce.
- Audit & Compliance: Conduct audits for high-complexity deal types, reviewing analysts' work and addressing escalated queries before involving stakeholders.
- Strategic Initiatives & Reporting: Manage and support projects aligned with CFO objectives, ensuring execution within scope and timelines.
Required Skills & Experience:
- Experience in supporting and handling escalations for user management and profile setup within sales tools such as Clari, Tableau, Salesforce, and CRM platforms.
- Proficiency in Tableau and Salesforce dashboards, reporting, troubleshooting, and backend support.
- Deal Desk support experience, including handling escalations, responding to queries, and resolving errors related to quotes, pricing, opportunity splits, and order forms.
Benefits:
- Competitive compensation, plus all full-time employees participate in our ownership program
- Flexible work culture
- Generous time off, including local holidays and our annual “Dim the Lights” period
- Comprehensive wellness programs and mental health support
- Learning and development resources, including professional development tools and tuition reimbursement
- The technology and tools you need to do your best work
- Motivosity employee recognition program