Description
We are hiring a Business Systems Analyst to own, optimize, and scale Zuora, our core billing and subscription management system.
Business Systems Analysts serve a huge role here at Canopy, from building seamless integrations across tools to leveraging AI and automation to streamline our billing and financial operations.
Responsibilities
- Own and manage Canopy’s daily operations in Zuora.
- Design and optimize workflows for billing, subscription management and financial reporting, with a focus on automation, scalability, and accuracy.
- Strategize and build the vision for how Canopy uses Zuora.
- Anticipate business needs and deliver functionality to support new product launches, pricing changes, and internal process changes.
- Drive seamless cross-system integrations and data flows across business systems.
- Identify and implement AI-powered automation to improve data accuracy, efficiency, and user experience.
- Partner with system owners and business stakeholders to align tools with complete, end-to-end business processes within Zuora.
- Communicate solutions and tradeoffs clearly to both technical and business audiences.
- Build and maintain documentation on system architecture, processes, and integrations.
- Streamline processes, improve usability, and reduce manual work through automation and AI-driven solutions.
- Identify gaps and drive continuous improvement initiatives.
Requirements
- 3 years of experience owning Zuora or another billing system (Chargebee, Maxio, etc).
- Bachelor’s degree in Information Systems, Business, or a related discipline
- Strong system design fundamentals with a proven hands-on record of solving business problems.
- Direct, deep experience with quote-to-cash processes, billing system design, and business operations in a SaaS environment.
Benefits
- Flexible Paid Time Off
- Health Benefits - including Medical, Dental, and Vision and an HSA Match.
- 401(k) - we match 100% up to 3% of your contribution.
- Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
- Paid New Parent Leave & Birthing Parent Leave
- Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
- Nectar - our peer-to-peer recognition program
- Company Events
- ERG Committees
- Fully-stocked kitchen