Description
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As an Onboarding Consultant, you serve as the customer's menu relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey.
Responsibilities:
- Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and build out onboarding plans that will produce a high-quality implementation experience within the timeline and budget.
- Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast, including management of labor and food costs, table turnover time, and guest relationships.
- Responsible for consulting with clients to determine configuration needs prior to go-live and communicating any unique needs to the project resources.
- Perform onboarding configurations remotely while documenting the go-live process, observing Toast best practices, as well as document any deviations from best practices that were identified during the design phase of the project.
- Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
- Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.
Requirements:
- 1 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
Nice to Haves:
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience with Salesforce CRM
- Experience working in the tech industry or for a SAAS company
- Training, teaching, or development experience