Description
Priory Hospital Altrincham is seeking a Quality and Compliance Administrator to join their team.
The successful candidate will provide administrative support for clinical governance, compliance, and complaints, ensuring investigations and reports are completed accurately and within required deadlines.
Key responsibilities include:
- Providing administrative support for clinical governance, compliance, and complaints
- Monitoring patient feedback and experience to identify recurring themes and support improvements to care, policies, and procedures
- Maintaining accurate records and tracking of CQC notifications, serious incidents, 24/72-hour reports, and incident reviews
- Coordinating responses to patient complaints and supporting the Senior Management Team with quality improvement plans, audits, and performance monitoring
- Preparing quality reports and organising Clinical Governance meetings
The ideal candidate will have:
- Previous experience in an administrative role
- Excellent communication, organisational, and time-management skills
- Ability to manage competing priorities and work to tight deadlines
- Strong customer service skills and attention to detail
- Ability to maintain accurate records and handle confidential information appropriately
Beneficial experience includes:
- Previous experience in a similar role within a healthcare setting
- Experience with clinical governance, quality assurance, or compliance processes
- Knowledge of audit processes and quality improvement initiatives
- Experience supporting complaints handling, incident reporting, or investigations
- Experience managing diaries, coordinating meetings, and preparing reports
Priorygroup offers a range of benefits, including:
- Birthday holiday
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits, including reduced rates and access to new schemes
- Access to development opportunities
- Sponsorship of professional qualifications
- Leadership and management development
- Long service award
- Refer a friend bonuses