Fulfillment Operations Team Leader

We are seeking a Fulfillment Operations Team Leader to join our team at Target. As a Fulfillment Operations Team Leader, you will be responsible for leading a team of hourly team members to ensure that guests receive their orders on time and in good condition.

The starting pay range for this position per hour is $20.25 - $22.25, and the full pay range is $20.25 - $34.45 per hour. Pay is based on several factors, including labour markets, education, work experience, and certifications.

As a Fulfillment Operations Team Leader, you will have the opportunity to develop skills in:

• Guest service fundamentals and experience building a guest-first culture on your team
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and retaining talent

Your typical day will include:

• Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
• Ensuring every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
• Actively observing and providing feedback, holding team members accountable while recognising great guest experience moments
• Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning the team on the right behaviours and execution
• Demonstrating a service culture that prioritises the guest service experience
• Leading your team and driving fulfilment goals, understanding your role in supporting sales growth and how your departments and team contribute to and impact total store profitability
• Utilising your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
• Reviewing all fulfilment reporting to identify gaps and developing a plan to resolve
• Creating daily plans for your team with direction from your direct leader
• Being an expert of operations, accuracy, process, and efficiency
• Enabling efficient delivery to our guests by leading pickup and ship from store workload
• Evaluating and recommending candidates for open positions and developing a guest-centric team
• Establishing clear goals around quality, accuracy, and timeliness and holding team members accountable to expectations
• Ensuring the team is following food safety guidelines and selecting fresh food items for guests
• Ensuring supplies are ordered timely and stocked
• Following all safe and secure training and processes as a key carrier
• Occasionally assuming store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
• Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Demonstrating a culture of ethical conduct, safety, and compliance
• Leading and demonstrating a safety culture through modelling and recognising safe behaviours, identifying and correcting hazards, holding the team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately

We are looking for someone who:

• Enjoys interacting and helping others, including guests and fellow team members
• Thrives in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem-solving are key to success
• Is open to working a variable work schedule with varying hours, days, or shifts (including nights, weekends, holidays, closing shifts, and other peak shopping times)
• Has a high school diploma or equivalent
• Is at least 18 years of age or older
• Has previous retail experience (preferred but not required)
• Can lead and hold others accountable
• Can learn and adapt to current technology needs
• Can work independently and as part of a team
• Can manage workload and prioritise tasks independently
• Has a welcoming and helpful attitude toward all guests and other team members
• Has effective communication skills

Target offers eligible team members and their dependents comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more. Other benefits for eligible team members include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.