Description
At Leidos Australia, you'll support the effective delivery of service requests across a complex, mission-critical environment as a Request Fulfilment Coordinator.
You'll work closely with customers, governance stakeholders, and service delivery teams to coordinate requests from initial receipt through to completion, ensuring priorities remain visible and agreed outcomes are delivered.
Key responsibilities include:
- Receiving, reviewing, triaging, and assigning service requests and related tasks to the appropriate service delivery teams.
- Coordinating request approvals and prioritisation with customer and governance stakeholders, providing clear updates throughout the request lifecycle.
- Tracking concurrent activities, dependencies, risks, and completion timeframes, engaging relevant teams to address issues and maintain progress.
- Maintaining accurate service request records and metrics, supporting performance reporting, and identifying opportunities to improve fulfilment processes and service efficiency.
You'll need to bring an organised and practical approach to coordinating multiple activities, with the communication skills to work effectively across customers, stakeholders, and delivery teams.
Essential skills and experience include:
- Experience coordinating multiple concurrent requests or activities while managing priorities, dependencies, risks, and timeframes.
- Ability to communicate clearly with customers and stakeholders to clarify requirements, provide progress updates, and support positive service outcomes.
- Experience developing effective working relationships across operational, technical, and customer teams.
- Capability in maintaining records, tracking performance measures, and producing accurate service reporting.
- Ability to work autonomously while contributing effectively within a collaborative team environment.
- Clear written and verbal communication skills, with a practical approach to resolving issues and responding to changing priorities.
Leidos offers various benefits, including flexible work arrangements, wellbeing programs, learning and development opportunities, and career growth paths.
This role requires the successful applicant to be an Australian citizen and hold an NV-1 security clearance.