Description
This role owns product strategy and execution for payment optimization across PayPal's branded and unbranded (PPCP) stacks, with direct accountability for authentication and authorization rate performance.
The role also drives Global Platform Unification across our PSP businesses, concentrating on optimization capabilities and value-added services (VAS) that can be delivered consistently across regions and business lines.
Essential Responsibilities:
- Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
- Gathers insights from the customer experience and customer needs to input to product requirements.
- Analyzes research, market analysis and usability studies to support data-driven decision making.
- Monitors product profitability measures, including budget.
- Leads sprint planning, daily standups and retrospectives to drive execution.
- Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.
Additional Responsibilities & Preferred Qualifications:
- Own product strategy and lifecycle performance, managing, tracking, and reporting product performance across its full lifecycle.
- Drive the roadmap and statement of direction, driving product development and improvements.
- Drive wallet optimization, owning approval rate and acceptance for digital wallets.
- Drive issuer optimization, raising approval rates at the issuer level.
- Drive platform decline optimization, steadily reducing declines from PayPal's own platform and gateway.
- Drive risk decline optimization, cutting false declines from risk decisioning.
- Own playbooks for each market, covering wallet mix, issuer preferences, and routing rules.
- Run experiments with data, designing and leading A/B and multivariate tests.
- Prioritize by ROI and set OKRs, prioritizing features by quantified ROI.
- Write PRDs and technical specs, authoring PRDs and sequence diagrams.
- Lead across teams and own reliability, leading peers and dotted line relationships.
Benefits: PayPal offers comprehensive, choice-based programs to support all aspects of personal wellbeing, including generous paid time off, healthcare coverage, and resources to create financial security and support mental health.