Description
We are seeking an Account Manager, SMB to join our team in Sydney, Australia. As an Account Manager, you will be responsible for building meaningful partnerships with small business clients, understanding their unique needs, and crafting tailored solutions to help them thrive.
Your day-to-day will blend high-energy outreach, consultative conversations, and business coaching, with a focus on helping sellers get the most from Square. You will have autonomy to lead your playbook and influence how Square scales in Australia, delivering tangible results for your merchants.
Key responsibilities include:
- Owning, retaining, and growing a portfolio of SMB merchants, helping them thrive through tailored adoption of Square tools.
- Acting as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
- Building trusted relationships with your top merchants, while maintaining consultative connections across your wider portfolio.
- Driving expansion through product adoption, upselling, and value-based recommendations.
- Balancing proactive outreach, retention activities, and growth opportunities through strong organisation and time management.
- Collaborating with cross-functional teams (Sales, Product, Support) to deliver solutions tailored to each merchant.
- Owning clear outcome-based growth and retention goals for your portfolio, ensuring merchants see real results from your partnership.
Requirements:
- 3+ years of experience in account management, sales, or consultative roles.
- A consultative, customer-first mindset with proven ability to advocate for client needs, backed by a genuine passion for helping SMBs succeed.
- Strong organisational and time management skills , ability to juggle high-volume outreach with meaningful follow-up.
- Excellent communication skills , engaging in conversation and able to simplify complex ideas.
- Commercial acumen and curiosity , you understand small business drivers and how Square can accelerate their success.
- A growth mindset and builder’s mentality , eager to experiment, learn, and create better ways of working.
- A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients.
Benefits:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning