Description
We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.
The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest-growing business units in the enterprise, uniquely situated at the center of our retail and healthcare businesses, including over-the-counter (OTC) Benefits, Rewards, Targeted Kits, HSA/FSA, and SNAP/EBT.
As a Senior Analyst on the Client Success team, you will manage relationships with key clients, ensuring their business needs are met and programs run effectively. You will help shape strategic account opportunities and identify areas for growth.
What You Will Do
- Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
- Serve as the internal voice of the client to champion enhancements and program needs that improve the experience.
- Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.
- Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines.
Required Qualifications
- 2-3 years of experience working on cross-functional teams or in a client-facing relationship-centric role.
- Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes.
- Strong communication skills with the ability to synthesize and present insights.
- Ability to analyze and interpret data using Excel and other data systems.
- Ability to travel on a limited basis (10-15%).
Preferred Qualifications
- 1-2 years as a client lead in a consulting, project management, or provider/payor functions.
- Experience with Medicare/Medicaid products.
Education
- Bachelor's degree or equivalent experience.
Anticipated Weekly Hours
- 40
Time Type
- Full-time
Pay Range
- $46,988.00 - $122,400.00
Benefits
- Medical, dental, and vision coverage.
- Paid time off.
- Retirement savings options.
- Wellness programs.