Description
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
As a Resource Manager under the Global Services Organisation, you are responsible for leading the end-to-end resource planning and workforce strategy across global delivery teams. This role ensures optimal staffing, utilisation, and capability alignment to support multi-region service operations, customer programs, and internal initiatives.
Key Responsibilities
- Strategic Resource Planning & Workforce Forecasting
- Lead the development of long-term and short-term resource plans across global delivery functions.
- Partner with Delivery Leaders to understand demand pipelines, skill requirements, and project priorities.
- Build workforce forecasts based on business growth, attrition trends, and customer demands.
- Proactively identify resource risks, capacity constraints, and skill gaps; develop mitigation strategies.
- Resource Allocation & Optimisation Management
- Oversee the resource assignment process for high-priority initiatives and service engagements.
- Ensure optimal utilisation by balancing workloads across regions and functional teams.
- Govern staffing workflows and enforce resource management policies and best practices.
- Drive effective capacity planning for onshore/offshore teams, including shift and coverage models.
- Skills, Capability & Talent Development Oversight
- Maintain an enterprise-level skills inventory and competency matrix for the global talent pool.
- Work with HR, L&D, and Delivery Leadership to align training, upskilling, and hiring needs with demand.
- Support strategic workforce planning initiatives, including succession planning and location strategy.
- Reporting, Analytics & Operational Governance
- Lead portfolio-level reporting using OpenAir, Tableau, and Advanced Excel (complex modelling, macros, automation).
- Present utilisation, capacity, and resourcing insights to senior leadership and executive forums.
- Own KPIs related to utilisation, billability, forecast accuracy, and resourcing efficiency.
- Promote data accuracy, standardisation, and continuous improvement across all reporting processes.
- Leadership & Stakeholder Engagement
- Serve as a trusted advisor to senior delivery leaders, providing insights and recommendations.
- Facilitate cross-functional collaboration among global teams, ensuring transparency and alignment.
- Communicate resource decisions clearly and professionally to all stakeholders.
- Mentor and guide Resource Planners/Coordinators within the team.
Required Skills & Qualifications
- Strong expertise in OpenAir, Tableau, and Advanced Excel (including automation, pivot modelling, VBA/macros preferred).
- Solid understanding of global delivery models, resource planning workflows, and professional services operations.
- Excellent English communication skills,both written and spoken,with the ability to engage leadership stakeholders.
- Strong analytical, strategic thinking, and decision-making capabilities.
- Demonstrated ability to manage complexity and operate in a fast-paced, multi-region environment.
- High attention to detail with strong organisational and leadership skills.
- Bachelor’s degree in Business Administration, Operations, Information Technology, or related field.
- 7–12 years of experience in Resource Management, Workforce Planning, PMO, or Global Operations, including leadership responsibilities.
What we can offer you:
- Extensive benefits, a competitive salary, and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world’s most attractive employers!