Description
At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.
As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.
As a Software Implementation Consultant, you will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings.
Key Responsibilities
- Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
- Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
- Translate technical requirements and execute system configuration setup
- Ensure data quality, integrity, and security requirements for all customer databases
- Assess and validate the implementation plan and manage communication among project stakeholders
- Troubleshoot and resolve configuration issues with great attention to detail
- Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
- Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
- Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
- In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
- Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
- Test, pilot, and document new professional services offerings
- Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
- When needed, travel to customer on-site locations to lead and direct meetings and presentations
Required Experience
- Post-secondary education in business or technology related field (preferred)
- Excellent communication, organizational and collaboration skills
- Previous experience configuring or implementing a software solution, database testing and end-user support, preferred
- Strong analytical and problem-solving skills
- Demonstrated attention to detail and quality validation process adherence
- Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
- Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on
- Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
- Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
- 2-4+ years in a software implementation role
- Healthcare market experience, preferred
Salary
$80,500 - $89,400 a year
Benefits & Perks
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!