Description
We are hiring a Site Reliability Engineer to help us run and improve LSEG's internal observability platform.
Our platform brings telemetry, dashboards, alerts, service health, and operational insight into one common experience. We use it to help engineering and service teams detect issues earlier, reduce incident impact, and improve operational reliability.
Responsibilities:
- Platform operations and reliability:
- Monitor platform health, investigate and diagnose issues, and support service recovery across production and non-production environments.
- Contribute to service readiness through dashboards, SLOs, SLIs, runbooks, resilience checks, and performance validation.
- Use metrics, logs, traces, and service health data to understand issues and guide practical decisions.
- Incident response and continuous improvement:
- Support incident response, triage, problem management, and root cause analysis.
- Drive follow-up actions that reduce repeat issues and improve operational consistency.
- Improve automation and GitOps-based workflows to reduce manual work across the team.
- Enablement and documentation:
- Maintain documentation, onboarding guides, and self-service tooling so teams can operate with less reliance on direct support.
- Provide direct enablement on telemetry standards, alerting guidance, SLO practices, and platform workflows.
Requirements:
- Experience supporting production platforms or services in an SRE, platform engineering, infrastructure, DevOps, or operations engineering role.
- Experience using observability data such as metrics, logs, traces, alerts, dashboards, or service health views to investigate issues.
- Understanding of incident response, problem management, service readiness, or operational support processes.
- Experience using automation or infrastructure-as-code practices to support repeatable delivery and operations.
- Solid understanding of cloud, container, Linux, networking, or distributed system environments.
- Ability to communicate technical information clearly to engineering, operations, and service stakeholders.
- Experience writing or maintaining operational documentation such as runbooks, support guides, or onboarding material.
- A practical approach to improving reliability, reducing manual work, and helping teams use shared platforms optimally.
Desirable skills and experience:
- Experience with observability, monitoring, telemetry, or data pipeline technologies such as OpenTelemetry, Grafana, ClickHouse, Cribl, Datadog, BigPanda, Redis, Flink, or similar tools.
- Experience with GitOps workflows and tools such as Git, CI/CD pipelines, pull requests, environment promotion, or configuration-as-code.
- Experience building or supporting internal platforms used by multiple engineering teams.
- Experience defining or using SLOs, SLIs, error budgets, alert quality measures, or service health models.
- Experience supporting telemetry pipelines, data routing, data filtering, retention, or cost management.
- Experience working in a regulated, financial services, or large enterprise technology environment.
- Experience helping engineering teams adopt shared standards, templates, or self-service platform capabilities.
Benefits:
- Career Stage: Senior Associate
- LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.